AOS and EUDATA
We are happy to announce a strategic partnership at the Latin American level to accelerate the service and sales processes in digital channels.
AOS is a leading provider in Latin America in digital transformation, with more than 7 years of experience in service reengineering issues and innovative solutions based on multi-sector disruptive technologies such as cloud, master data management, artificial intelligence, blockchain, among others, and leading EUDATA in customer service and chatbots, focused on combining traditional interaction systems such as voice contact centers and CRM systems with its own digital solution and artificial intelligence platform.
Eudata has been mentioned in more than 40 Gartner publications and included in the Gartner “Market Guide for Conversational Platforms” 2018 and 2019 among the best 14 Chatbot platforms worldwide.
The new partnership combines AOS’s core focus to drive greater business impact on Latin American customers that will accelerate smart care operations, automation in repetitive processes, and digital experience across different channels, leveraging EUDATA’s core technology.
Giovanny Huazá CEO of AOS said: “As part of our growth, we continue to drive Digital transformation for our customer ecosystem, we have the perfect combination between the latest AOS technology and the knowledge of experienced partners like EUDATA, which we are very happy to partner with and to align customer service processes based on artificial intelligence, which will help our clients drive business results. EUDATA is a recognized leader for providing experiences and we see great opportunities and amazing value in this partnership. ”
The joint marketing and sales approach will address key verticals such as Banking, Insurance, Healthcare, Retail, Public Companies and Telecommunications.
On the other side Sandro Parisi, CEO of Eudata said: “Eudata strategy to growth relies on the value that comes from specialized and valued partners like AOS. In AOS we found the company we were looking for to support the latin american market, with the right skills, team and with the same ambition we have: delight brands inspiring their customer experience”
The combination of next-generation technologies deployed across different industries will allow for faster and more instantaneous interactions to solve the most complex customer service challenges.
For more information, contact:
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Eudata guides companies in the management of their customers by implementing effective contact and management systems, it is able to combine traditional interaction systems, such as contact centers and CRM, with its WCS omnichannel digital solution and the conversational platform of Convy AI, the most used player in Italy for chatBOT, with more than 30 active projects. Eudata has more than 70 employees, an internal Research and Development team focused on Humat to BOT conversation technologies, and collaborates with some Italian universities to develop innovative algorithms and technology solutions. The company is part of Forrester’s “New Technology: Conversational AI for Customer Service” research (06/19) and it is mentioned in the “Gartner Conversational Interfaces Market Guide (June 2018/)” www.eudata.com
A company in Latin American and United States market, recognized for transforming businesses through innovation and the technological revolution.
Our goal is to deliver innovative and personalized solutions, along with comprehensive services based on cutting-edge technologies, focused on contributing to the digital transformation in different organizations.